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Support Policy Page
1. Support Policy
1.1 Introduction
Our Support Policy is designed to provide our users with the assistance they need in a timely and efficient manner.
1.2 Support Channels
• Email: [email protected]
• Phone: +94 112 722661
• Mobile +94 777 670800
• WhatsApp Chat: +94 777 670800 (Available during business hours)
1.3 Support Hours
Our support team is available on Monday to Saturday from 9am to 5pm to assist you with any inquiries or issues.
1.4 Response Time
We aim to respond to all support requests within 4 - 6 hours. Response times may vary depending on the complexity
of the issue.
1.5 Types of Support
• Technical Support: Assistance with platform functionality and technical issues.
• Order Support: Assistance with order status, shipping, and returns.
• Vendor Support: Assistance for vendors regarding product listings, account management, and sales.
1.6 Escalation
If you are not satisfied with the initial support provided, you may request escalation to a senior support
representative.
1.7 Feedback
We value your feedback and use it to improve our services. Please email your feedback to [email protected]
1.8 Contact Information
For any questions or concerns regarding our Support Policy, please contact us at [email protected]
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